Our Commitment to our guests & Team members regarding COVID-19
Esperia hotel has the health, safety and security of our guests and team members as our highest priority.
We have created new operating procedures and guidelines including a response plan regarding the exposure and prevention of the COVID-19 spread in order to keep our guests, employees and the wider community healthy and safe.
Our goal is to offer the high quality services we are known for and at the same time, secure the safety and health of our guests and team members in all areas of operations. These procedures will see new ways of working in all departments including Reception, Housekeeping, Restaurant, Bar, Kitchen, Maintenance, Staff areas, Swimming pools and other areas of operation.
The new measures aim to cover a wide range of hotel operations and we have paid close attention to the World Health Organization recommendations as well as the European and National legal requirements considering the COVID-19 preventative measures and includes an emergency plan in case of a suspected or confirmed case.
All customers will be required on arrival to scan a barcode with all actions and measures we have taken in response to the outbreak to ensure your safety and protection during your stay with us
Occupancy management will be implemented to limit the occupancy of the hotel based on the national guidelines.
Α 2 metre distancing policy in place.
Face masks will be worn by the reception teams.
Frequent disinfection of the reception area.
All non-essential items such as magazines, stationary, decorative pillows and covers will be removed from all rooms.
Room cleaning will take place only when guests are not in the room and by using suitable disinfectant and disposable paper as recommended by the local government.
Personal protective equipment will be worn by every team member and will be changed for each room cleaning.
All hard surfaces and frequently used items such as switches and remote controls will be disinfected daily.
A deep clean and disinfection will take place prior to a guests check-in.
Commonly used public areas including toilets and hotel lobby areas will be disinfected two times every day.
A “Response Team” will be created in the hotel and undergo an intensive training program based on the cleaning and disinfecting of an occupied room where there is a suspected or confirmed COVID-19 case.
Self-isolation rooms will be made available to accommodate any guests with suspected cases of COVID-19 where hospitalision is not required.
Bars & Restaurants
Hand sanitization to be completed on entry to every restaurant or bar.
Customers are served on their own provided that they use antiseptic at the entrance and exit as well disposable gloves which will be disposed of in a recycling bin at the end of the buffet.
All utensils and equipment will be changed every 30 minutes.
Set time dining will be implemented in restaurant.
Our restaurant will be re-designed to allow 1.5 – 2metre distancing between tables.
Team members will wear personal protective equipment at all times.
All bar areas will be re-designed and follow strict procedures to allow 1.5 – 2metre social distancing.
Swimming Pools & Surrounding Areas
Sun beds will be arranged with a 1.5 – 2metre distance.
Guests should observe social distancing measures when using the hotel pools.
Sun beds and Umbrellas will be disinfected each day.
Non-essential items will be removed from the pool areas.
Pool water will be treated with appropriate disinfection products and as per extensive company procedures for water management.
Any maintenance required in guest rooms will be done ONLY when the guests are not present in the room.
Each team member will wear personal protective equipment at all times.
Working areas will be disinfected before and after the work is carried out.
Esperia hotel will establish a Crisis & Emergency Team which will consist of higher management members.
These members will receive an extensive training program in handling suspected or confirmed cases of COVID – 19. We understand that this is a forever changing circumstance, thus will continuously evaluate the effectiveness of these procedures and amend wherever necessary. We are confident that we will be able to welcome our guests and workforce in the very near future.
At Esperia hotel, we are entirely focused on the experience of our guests and our priority, as always, is your health and safety. Now, more than ever, in light of the evolving COVID-19 (Corona virus) situation, we are focused on the health and safety of all our guests and employees, without compromising the quality of your experience when staying with us.